Sponsorship

• Engage Sponsors- Identify executive sponsor and conduct executive briefing with leaders on organizational change.

• Engage Change Agents- Engage leaders for technology go-live support, recruit and train change agents.

• Promote Adoption- Engage leadership and change agents to promote technology roll-out across the organization.

• Champion Continuous Innovation- Lead ongoing transformation opportunities with new technology.

Organization Analysis

• Analyze Organization- Identify user groups, assess organization impacts and document cultural goals.

• Address Impact- Communicate new cultural norms and resolve user & organizational conflicts.

• Prioritize Transformation Opportunities - Identify skills gaps and assess transformation readiness.

• Measure Success and Evaluate Needs- Continuously evaluate change success metrics and address any gaps.

Communication

• Plan Communications- Develop messaging strategy and create communication plan.

• Execute Project Communications- Conduct marketing campaign and deliver communications.

• Continue Communications- Share use cases and successes and recognize desired behaviors.

• Promote Innovation Initiatives- Communicate ongoing transformation initiatives, including product updates.

Training

• Plan Training - Conduct training analysis and create training plan.

• Conduct Training- Develop and deliver training programs and evaluate effectiveness.

• Advanced Training- Conduct advanced product and process training.

• New Release Training- Provide ongoing training on new products, features and transformation initiatives.